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Missing keys?

Hi I've brought 5 keys the other day and I have not received them I purchased them with automatic ETH button and it said that you might not receive my keys for around 15 minutes so I logged off expecting them to be there the next day! But I still haven't received them? & this was two days ago

And I have checked my wallet and the transaction definitely happened so I was trying to find out where I can get this problem fixed. I kn that this come across as a stupid question but I am a newbie to all this